Our policy is within 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
BE/TWEEN by Skip must be notified by email within the 15 days of delivery in order to receive a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
To complete your return, we require a receipt or proof of purchase.
Any item that is returned more than 15 days after delivery without emailing us will be returned to sender.
Refunds (if applicable)
Once your return/exchanged item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once you have received confirmation that we have received and approve your email regarding the return, ship the item to BE/TWEEN by Skip Box 28053 RPO East Kelowna, Kelowna, BC Canada, V1W 4A6
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size. Please follow the return instructions.
To return your product, mail your product to: BE/TWEEN By Skip Box 28053 RPO East Kelowna, Kelowna, BC, Canada V1W 4A6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping of an exchanged item will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.